Contact Centre Enablement & Embedding Lead
Melbourne, Australia
AUD 100K-121K (estimate) Senior-level Full Time
Tasks
- Capture feedback and drive remediation for knowledge process and tooling gaps
- Deliver train the trainer training
- Develop frontline ready enablement assets
- Facilitate embedding workshops calibrations and leader briefings
- Maintain relationships with operational leaders and collaborators
- Monitor adoption training completion and quality compliance themes
- Provide insights through governance forums
- Run post launch embedding and reinforcement
- Translate launch intent into contact centre enablement requirements
Perks/Benefits
- Additional leave days
- Colleague discounts
- Counselling access
- Flexible working arrangements
- Micro-credentials
- Paid parental leave
- Remote work option
- Wellbeing support services
Skills/Tech-stack
Change Management | Compliance Management | Confluence | Data Analysis | Jira | Knowledge Management | Power BI | Quality management | Requirements translation | Stakeholder management | Tableau | Technical writing | Training delivery | Workshop facilitation
Education
N/A
Language: en
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