CS Ops Lead - Sales Operations & Analytics
India, Bengaluru, Karnataka
R
INR 3000K-4064K (estimate) Senior-level Full Time
Tasks
- Build customer segmentation frameworks
- Build segmentation dashboards for stakeholders
- Create documentation for segmentation logic and reporting
- Develop territory assignment logic for CS teams
- Enrich firmographic technographic and behavioral data
- Ensure Salesforce and CS tool data quality
- Identify coverage gaps for capacity planning
- Measure segmentation and territory impact on retention expansion and productivity
- Model optimal CSM to account ratios
Perks/Benefits
- Headspace access
- Hybrid work model
- Incentive programs
- Mental health days
- Retirement savings
- Tuition reimbursement
- Volunteer days off
- Work from anywhere
- Work-life balance policies
Skills/Tech-stack
Excel | Gainsight | Google Sheets | Looker | NumPy | Pandas | Power BI | Python | SQL | Salesforce | Scikit-learn | Snowflake | Tableau
Education
N/A
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