Lead Data Scientist
Tasks
- Build customer pain index and related analytics
- Build predictive escalation model
- Enable contact reduction and improved customer outcomes
- Identify drivers of customer contacts
- Lead customer contact analytics development
- Link contact drivers to products and journeys
- Present insights to CX and product stakeholders
- Provide technical guidance and quality review
- Quantify customer pain using contact and sentiment signals
Perks/Benefits
- N/A
Skills/Tech-stack
Amazon Web Services | Classification | Cloud Computing | Cloud platform | Clustering | Data Visualization | Experimentation | Forecasting | Google Cloud | Google Cloud Platform | Hypothesis Testing | Language Processing | Looker | Machine Learning | Microsoft Azure | Model Evaluation | Natural Language | Natural Language Processing | Pandas | Power BI | Python | SQL | Scikit-learn | Sentiment Analysis | Statistics | Tableau | Text Analytics | Web Services
Education
N/A
Roles
Data Scientist | Lead | Lead Data | Lead Data Scientist | Scientist
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