CSR-Order Fulfillment Coordinator
El Marques, Queretaro, US
USD 56K-68K (estimate) Entry-level Full Time
Tasks
- Adjust quotations for repeat business
- Assist with RMA processing
- Assist with customer complaint tracking
- Coordinate with production for job cost estimates
- Enter quotes and customer orders in ERP CRM
- Follow up on quotes to secure business
- Manage customer inventory via purchase requisition process
- Manage order fulfillment process
- Monitor job cost performance using gross margin reports
- Respond to customer inquiries and quote requests
- Update customer notations
Perks/Benefits
- N/A
Skills/Tech-stack
CRM | Customer Relationship Management | Customer relationship | ERP | Gross Margin | Gross Margin Reporting | Job costing | Margin Reporting | Microsoft Office | Purchase Requisition | Quotation | Relationship Management | Windows
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