CSR - Order Fulfillment Specialist - Monterrey
Nuevo Leon, Mexico, US
USD 52K-64K (estimate) Senior-level Full Time
Tasks
- Assist with RMA and NCM for customer complaints
- Coordinate with engineering and quality teams to resolve service warranty and technical issues
- Enter quotes and customer orders in CRM and ERP systems
- Follow up on quote status and drive orders
- Handle customer technical service questions
- Maintain customer records and communications in CRM
- Manage customer inventory requirements
- Manage order fulfillment process from quoting through delivery
- Provide quotes and order acknowledgements within 24 hours
- Support gross profit review process
Perks/Benefits
- Competitive wages and benefits
- Employee engagement programs
- Employee feedback via Individual Development Plan
- Safe and healthy work environment
Skills/Tech-stack
Customer Relationship Management | Customer relationship | Enterprise Resource Planning | Gross Profit | Gross Profit Review | Order Management | Quotation Management | Relationship Management | Resource Planning | Return Merchandise Authorization | Warranty support
Education
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