CSR - Order Fulfillment Specialist - Monterrey

Nuevo Leon, Mexico, US

USD 52K-64K (estimate) Senior-level Full Time

@ T...

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Found 19h ago

Tasks

Assist with RMA and NCM for customer complaints
Coordinate with engineering and quality teams to resolve service warranty and technical issues
Enter quotes and customer orders in CRM and ERP systems
Follow up on quote status and drive orders
Handle customer technical service questions
Maintain customer records and communications in CRM
Manage customer inventory requirements
Manage order fulfillment process from quoting through delivery
Provide quotes and order acknowledgements within 24 hours
Support gross profit review process

Perks/Benefits

Skills/Tech-stack

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CSR - Order Fulfillment Specialist - Monterrey

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