Customer Care Reporting & Analytics Specialist
Auburn Hills, MI, United States
USD 98K-147K (estimate) Mid-level Full Time
Tasks
- Analyze customer care data
- Apply AI to reporting processes
- Automate reporting
- Build and maintain Power BI dashboards
- Build predictive models
- Communicate findings to operations and cross functional teams
- Connect and normalize disparate data sources
- Create executive PowerPoint presentations
- Develop queries in Snowflake
- Generate reports and insights
- Identify data trends
- Improve reporting and analytics capabilities
- Perform telephony analytics
- Present voice of customer data at leadership meetings
- Support system enhancement projects
- Use speech to text analytics
Perks/Benefits
- N/A
Skills/Tech-stack
AI | Data analytics | Excel | Genesys | IVR | Power BI | PowerPoint | Predictive Modeling | SQL | Salesforce | Snowflake | Speech-to-Text | Speech-to-text analytics | Telephony Analytics | Text Analytics
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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