Customer Care Reporting & Analytics Specialist

Auburn Hills, MI, United States

USD 98K-147K (estimate) Mid-level Full Time

@ S...

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Found 29d ago

Tasks

Analyze customer care data
Apply AI to reporting processes
Automate reporting
Build and maintain Power BI dashboards
Build predictive models
Communicate findings to operations and cross functional teams
Connect and normalize disparate data sources
Create executive PowerPoint presentations
Develop queries in Snowflake
Generate reports and insights
Identify data trends
Improve reporting and analytics capabilities
Perform telephony analytics
Present voice of customer data at leadership meetings
Support system enhancement projects
Use speech to text analytics

Perks/Benefits

Skills/Tech-stack

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Customer Care Reporting & Analytics Specialist

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