Customer Engagement Analytics & Shared Services Manager
Sao Bernardo do Campo, SP, BR
BRL 83K-93K (estimate) Mid-level Full Time
Tasks
- Automate manual workflows using low code solutions
- Build training and onboarding curriculum
- Create predictive analytics and root cause analyses
- Design implement and monitor service level agreements
- Develop dashboards and reporting for business reviews
- Establish data governance standards
- Lead customer engagement analyst team
- Lead efficiency and cost saving projects
- Manage cross-functional transformation projects
- Optimize and digitalize service center processes
- Prepare for performance meetings and business reviews
- Track SLA adherence and create action plans
Perks/Benefits
- N/A
Skills/Tech-stack
Automation | B2B | Cause analysis | Chain management | Change Management | Continuous Improvement | Customer Service | Data Governance | Data Visualization | Enterprise Resource Planning | Lean | Logistics | Low Code | Order-to-Cash | Predictive Analytics | Process Mapping | Project Management | Python | RPA | Resource Planning | Root Cause Analysis | Root cause | SAP | SQL | Service Level | Service Level Agreement | Six Sigma | Stakeholder management | Supply Chain | Supply Chain Management | VBA
Regions
Countries
States
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