Grupo QuintoAndar | Gerente de VoC e XP Analytics
Tasks
- Collaborate with product, operations, and data teams
- Connect dissatisfaction signals to root causes
- Design customer satisfaction research methodology
- Develop analytics quality and deliverables
- Lead voice of customer strategy
- Perform customer pain point analysis
- Plan sampling and survey cadence
- Track satisfaction metrics by customer journey
- Translate insights into operational roadmap
Perks/Benefits
- Birthday day off
- Childcare support
- Dental insurance
- Extended parental leave
- Free psychological legal and financial support
- Gympass
- Health insurance
- Life insurance
- Meal and food voucher
- Parental support
- Work from home allowance
- Work-from-anywhere program
Skills/Tech-stack
Business storytelling | CSAT | Cause analysis | Customer Journey | Customer journey mapping | Customer satisfaction | Data Analysis | Data analytics | Hypothesis Testing | Journey Mapping | Leadership | Net Promoter Score | Root Cause Analysis | Root cause | Sampling | Stakeholder management | Statistical significance | Survey design | Voice of Customer
Education
N/A
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