Customer Experience (CX) Analyst
Tasks
- Analyze customer journey touchpoints
- Build data flows with Python and APIs
- Coordinate cross-functional analytics projects
- Create dashboards and reports
- Develop reporting structure and service quality projects
- Gather customer feedback
- Investigate drops in touchpoint scores
- Maintain dashboards and analytics reporting
- Manage CRM and ERP data sources
- Retrieve transform and prepare data from external platforms
- Translate sentiment data into executive summaries
- Visualize customer lifecycle
Perks/Benefits
- N/A
Skills/Tech-stack
APIs | Azure Databricks | CRM | Data Modeling | Data Quality | Data Visualization | ERP | Excel | KPI Tracking | Power BI | Process Improvement | Python | Reporting architecture | SQL | Sentiment Analysis
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