Customer Experience Strategy & Analytics Lead - Small Business Bank
Tasks
- Build and monitor customer retention strategies
- Conduct deep dive customer analytics
- Conduct voice of customer research
- Design and monitor A B testing
- Develop credit risk models
- Develop customer experience strategies
- Develop pricing and product strategies
- Lead and coach business analysts
- Lead direct to consumer marketing insights
- Manage multiple projects and programs
- Partner with product managers on goals and monitoring
- Perform qualitative analysis
- Perform quantitative analysis
- Provide executive stakeholder reporting
- Synthesize insights into recommendations
Perks/Benefits
- N/A
Skills/Tech-stack
A/B | A/B Testing | B testing | Credit Risk | Credit risk modeling | Customer Analytics | Data Analysis | Experimentation | Financial Services | Marketing strategy | People management | Pricing Strategy | Project Management | Qualitative Analysis | Quantitative Analysis | Risk Modeling
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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