Customer Insights Data Analyst
Tasks
- Acquire data from multiple sources
- Analyze customer feedback with customer data
- Conduct analytic deep dives
- Create business cases for CX improvements
- Define customer learning objectives
- Ensure compliance with data protocols
- Ensure daily survey file transmissions
- Ensure representative survey populations
- Generate performance reporting
- Identify trends and patterns
- Lead survey design and analytics
- Maintain customer dashboards
- Manage voice of the customer program in Qualtrics
- Measure CX improvement results
- Monitor data for emerging trends
- Onboard and test customer insights vendors
- Provide recommendations for action
- Translate customer feedback into actionable insights
- Troubleshoot data pipeline issues
Perks/Benefits
- 401k matching
- Employee Banking
- Health savings account
- Hybrid work schedule
- Long-term disability insurance
- Medical/Dental/Vision insurance
- Short-term Disability Insurance
- Time off programs
- Tuition assistance
- Work-life balance
Skills/Tech-stack
Data Analysis | Data Mining | Data Visualization | Descriptive Analytics | Microsoft Excel | Predictive Modeling | Qualtrics | R | SAS | SQL | Survey design
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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