Customer Service & Order Fulfillment Coordinator
Tasks
- Collaborate with commercial logistics supply chain finance and IT
- Coordinate carrier and logistics operator relationships
- Coordinate order fulfillment workflow
- Ensure SLA based customer support
- Implement continuous improvement actions
- Improve OTIF performance
- Lead customer service team
- Manage performance indicators
- Monitor customer service metrics
- Supervise order flow from intake to delivery
Perks/Benefits
- N/A
Skills/Tech-stack
CRM | Dynamics 365 | ERP | Excel | Logistics | OTIF | Order fulfillment | Power BI | Salesforce | Service Level | Service Level Agreements | Supply Chain | Zendesk
Education
N/A
Regions
Countries
States
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