Customer Support and Order Fulfillment Representative

North America/USA/Minnesota/Eden Prairie, MN, United States

USD 72K-102K (estimate) Mid-level Full Time

@ N...

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Found 28d ago

Tasks

Coordinate hold releases and redating
Coordinate with procurement logistics sales to meet SLAs
Ensure adherence to trade compliance and data protection policies
Enter and administer customer orders
Escalate complex matters to manager
Identify bottlenecks and recurring operational inefficiencies
Implement corrective actions to meet targets
Maintain real time shipment tracking visibility
Monitor and update order status
Organize team coverage for resource availability
Process Customer Orders
Provide first escalation for order fulfillment issues
Support complaint resolution to closure
Track KPIs for throughput and on time delivery
Track inventory levels and order holds

Perks/Benefits

Skills/Tech-stack

Education

Associate Degree | Bachelor of Arts | Bachelor of Engineering | Bachelor of Science

Roles

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Customer Support and Order Fulfillment Representative

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