Customer Support and Order Fulfillment Representative
North America/USA/Minnesota/Eden Prairie, MN, United States
USD 72K-102K (estimate) Mid-level Full Time
Tasks
- Coordinate hold releases and redating
- Coordinate with procurement logistics sales to meet SLAs
- Ensure adherence to trade compliance and data protection policies
- Enter and administer customer orders
- Escalate complex matters to manager
- Identify bottlenecks and recurring operational inefficiencies
- Implement corrective actions to meet targets
- Maintain real time shipment tracking visibility
- Monitor and update order status
- Organize team coverage for resource availability
- Process Customer Orders
- Provide first escalation for order fulfillment issues
- Support complaint resolution to closure
- Track KPIs for throughput and on time delivery
- Track inventory levels and order holds
Perks/Benefits
- N/A
Skills/Tech-stack
Customer support | Data Protection | Inventory Visibility | Key Performance Indicators | Microsoft Office | Oracle | Order Management | Order Tracking | Performance indicators | Salesforce | Trade compliance
Education
Associate Degree | Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
Regions
Countries
States
Cities
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