Customer Support and Order Fulfillment Representative
North America/USA/Minnesota/Eden Prairie, MN, United States
USD 70K-92K (estimate) Mid-level Full Time
Tasks
- Act as first escalation point for customer and sales issues
- Coordinate order holds with fulfillment operations
- Ensure ATP accuracy for order processing
- Ensure real time inventory visibility
- Enter and administer customer orders
- Flag bottlenecks and delays
- Implement corrective actions
- Liaise with procurement logistics and sales
- Maintain documentation updates
- Monitor and update order status
- Organize team coverage and backup plans
- Provide clear timely customer communication
- Track KPI performance
- Track shipment status
Perks/Benefits
- N/A
Skills/Tech-stack
Customer escalation | Customer support | Data Protection | Inventory Management | Key Performance Indicators | Microsoft Office | Oracle | Order Tracking | Order processing | Performance indicators | Process Improvement | Salesforce | Trade compliance
Education
N/A
Regions
Countries
States
Cities
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