CX Data Scientist Volvo Cars
Tasks
- Analyze relationships between CX metrics and business outcomes
- Apply text analytics for customer insights
- Build next best action models
- Design build and evaluate A B tests
- Develop and deploy customer journey analytics products
- Develop predictive models for CX outcomes
- Identify customer journey friction points
- Measure impact using uplift analysis and ROI
- Monitor and evaluate machine learning models in production
- Track outcomes and quantify CX improvements
Perks/Benefits
- N/A
Skills/Tech-stack
A/B | A/B Testing | Azure | B testing | Causal Inference | DBT | Databricks | Deep learning | Experimental Design | Hypothesis Testing | Machine Learning | Model Monitoring | NLP | NLTK | Pandas | Python | ROI analysis | SQL | Scikit-learn | Sentiment Analysis | Snowflake | Spacy | Statistics | Text Analytics | Topic Modeling | Transformers | Uplift Modeling
Education
N/A
Roles
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