CX Manager, AI Optimization
Tasks
- Administer and optimize Zendesk support platform
- Advocate AI adoption and support platform best practices
- Analyze customer journeys and support workflows
- Develop and govern Standard Operating Procedures and training materials
- Guide team contributions to AI bot improvement
- Lead customer support AI strategy and automation initiatives
- Manage operations knowledge management and help center content
- Monitor support performance metrics and user feedback
Perks/Benefits
Skills/Tech-stack
AI Automation | Agent Assist | Chatbot | Customer Journey | Customer journey mapping | Data Analysis | Integration | Journey Mapping | Knowledge Management | LLM | Language Model Deployment | Language Models | Large Language Model | Large Language Model deployment | Large Language Models | Model Deployment | Operating procedures | Permissions Management | Project Management | Reporting | Standard Operating Procedures | System Enhancements | Workflow automation | Zendesk
Education
N/A
Roles
CX Manager | Customer Support | Customer Support Manager | Manager | Support Manager
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