Tech_Operador/a Soporte N1 (Zaragoza)

Tasks

• Classify prioritize and assign tickets
• Collaborate to identify and document solutions
• Diagnose and resolve support tickets
• Document resolution steps
• Ensure changes are controlled and documented
• Escalate complex or critical issues to higher support levels
• Handle user inquiries via phone and email
• Improve support procedures
• Maintain process and user guide documentation
• Monitor alerts and reports to ensure service performance
• Perform daily system and application reviews to identify issues
• Plan and implement technical changes following change procedures
• Provide first level ticket support

Perks/Benefits

• Continuous training
• Flexible schedule
• Hybrid work
• Social benefits
• Volunteering programs

Skills/Tech-stack

Azure | Backup and storage | CCoD | DevOps | Genesys | Hypervisor | Incident Management | Kubernetes | Linux | MDM | Microsoft 365 | Network Troubleshooting | O365 | OCI | SAP | SQL | Ticketing systems | Virtualization | Windows