Tech_Operador/a Soporte N1 (Zaragoza)
Tasks
- Classify prioritize and assign tickets
- Collaborate to identify and document solutions
- Diagnose and resolve support tickets
- Document resolution steps
- Ensure changes are controlled and documented
- Escalate complex or critical issues to higher support levels
- Handle user inquiries via phone and email
- Improve support procedures
- Maintain process and user guide documentation
- Monitor alerts and reports to ensure service performance
- Perform daily system and application reviews to identify issues
- Plan and implement technical changes following change procedures
- Provide first level ticket support
Perks/Benefits
Skills/Tech-stack
Azure | Backup and storage | CCoD | DevOps | Genesys | Hypervisor | Incident Management | Kubernetes | Linux | MDM | Microsoft 365 | Network Troubleshooting | O365 | OCI | SAP | SQL | Ticketing systems | Virtualization | Windows
Education
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