Principal AI Solutions Engineer
Appliance Park KY US, United States
USD 145K-230K (estimate) Senior-level Full Time
Tasks
- Build AI driven transactional flows for orders returns and warranty claims
- Create performance dashboards and reports
- Design and build AI agents for customer service and transactional workflows
- Develop conversation flows and decision trees
- Ensure AI tools follow data security and compliance standards
- Establish AI agent development standards and processes
- Implement feedback loops and user testing to improve first contact resolution
- Integrate AI solutions with CRM ERP and ticketing systems
- Monitor AI performance metrics and optimize responses
- Recommend new AI and NLP capabilities based on trends
- Train and fine tune NLP models and intent recognition
Perks/Benefits
Skills/Tech-stack
AI Agent | AI Agent Development | AI chatbot | API Integration | Agent Development | Artificial Intelligence | CRM Integration | Compliance | Conversation flow | Conversation flow design | Conversational AI | Customer Journey | Customer Service | Customer journey mapping | Data Security | Decision Trees | ERP integration | Flow Design | Intent Recognition | JavaScript | Journey Mapping | Language Processing | Machine Learning | Model Training | NLP Model Training | Natural Language | Natural Language Processing | Process Automation | Python | Salesforce
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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