Data Analyst (Live Chat Channel Analytics)
Tasks
- Analyze live chat performance using SQL and Python
- Automate reporting and analysis workflows
- Communicate insights to stakeholders
- Design and maintain Tableau dashboards
- Ensure data quality and KPI alignment
- Identify trends and customer pain points
- Integrate conversational operational and customer data
- Perform data preparation and exploratory analysis
- Support OKR tracking
- Write advanced SQL and data transformations
Perks/Benefits
Skills/Tech-stack
Customer Journey | Customer journey analysis | Data Analysis | Data Preparation | Data Quality | Data Transformation | Databricks | Exploratory Data Analysis | Journey analysis | Product Analytics | Python | Reporting Automation | SQL | Tableau
Education
N/A
Roles
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