Data Analyst-Operations & CX
Tasks
- Analyze key business metrics
- Conduct deep dive root cause analyses
- Design build and maintain dashboards and reporting solutions
- Develop automation scripts and analytical tools
- Partner with Data Engineering on data quality and governance
- Quantify impact and ROI for business cases
- Support Operations Customer Experience and Quality teams with insights
- Transform technical analysis into stakeholder presentations
Perks/Benefits
- Contractor based flexible working
- Flexible schedules
- Fully remote-first
- International collaboration
- Professional development opportunities
- Work-life balance
Skills/Tech-stack
Automation | BigQuery | Customer satisfaction | Dashboard Development | Data Governance | Data Modeling | Data Quality | Intercom | LookML | Looker | NPS | Predictive Modeling | Python | R | Remote Collaboration | SQL | Zendesk
Education
N/A
Roles
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