Data Center Operations Manager, Data Center Ops (DCO)
Tasks
- Act as subject matter expert for data center operations
- Coordinate absences and vacations
- Develop career paths and update internal tools
- Improve team processes technology innovation and automation
- Lead large scale events outages
- Maintain on-call schedule
- Manage and improve workflows and throughput
- Manage data center operations team performance
- Manage day-to-day data center operations
- Measure and meet operational KPIs
- Prioritize trouble tickets
- Recommend document and oversee policies and procedures
- Recruit and train data technicians
Perks/Benefits
- 401k matching
- Adoption and surrogacy reimbursement
- EAP
- Flexible spending accounts
- Health insurance
- Medical Advice Line
- Mental health support
- Paid time off
- Parental leave
Skills/Tech-stack
Automation | Call Support | Client-Server | Client-server environments | Data center | Data center operations | Hardware Diagnostics | Hardware logistics | KPI Management | Management Tools | Network Diagnostics | On-Call | On-call support | Policy and Procedure | Policy and Procedure Management | Procedure Management | Queue management | SLA management | Server environments | System management | System management tools | Technical writing | Troubleshooting
Education
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