Data Center Operations Manager, DCC Communities
Tasks
- Collaborate with multi-disciplinary teams
- Create and oversee technical documentation
- Develop and update career paths
- Enhance customer experience
- Ensure effective daily operations
- Implement policies and procedures
- Improve workflows and through-put
- Lead large scale events and outages
- Maintain on-call schedule
- Manage data center operations and performance
- Manage physical hardware and network repairs
- Monitor KPIs and metrics
- Participate in site projects
- Prioritize and assign trouble tickets
- Propose and implement technical solutions
- Recruit and train technicians
Perks/Benefits
Skills/Tech-stack
Agreement management | Automation | Customer Service | Data Center Management | Data center | Hardware Repair | Incident Management | Network Diagnostics | Process Improvement | Service Level | Service Level Agreement | Service Level Agreement Management | Team leadership | Technical documentation | Troubleshooting
Education
N/A
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