Data Scientist, Customer Support Analytics
Tasks
- Build ticket forecast reporting
- Collaborate with Product, Engineering, Design
- Communicate insights to executives
- Conduct proactive behavioral analysis
- Define metrics for decision making
- Develop support analytics and reporting
- Evaluate and refine analytics toolkit
- Lead experimentation and analyze results
- Partner with operations leaders and product managers
Perks/Benefits
- N/A
Skills/Tech-stack
Behavioral Analysis | Data Analysis | Experimentation | Hypothesis Testing | Python | R | Reporting | SQL | Statistical Power | Time Series
Education
N/A
Roles
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