DEX-SIAM Manager
Bangalore, Karnataka, India
INR 1500K-2500K (estimate) Mid-level Full Time
Tasks
- Analyze digital experience sentiment
- Build data ingestion pipelines
- Build feedback loops for ITSM virtual agent and AI agent performance
- Build governed data lake and warehouse
- Collaborate with ServiceNow platform stakeholders and vendors
- Create analytics datasets for automation and AI operations
- Create semantic layer for analytics
- Design proactive remediation and automation use cases
- Develop Power BI dashboards and visualizations
- Ensure data quality and lineage
- Identify recurring employee pain points
- Implement data governance and security controls
- Integrate Nexthink Intune and ITOM data
- Integrate ServiceNow and timesheet data
- Measure DEX scores and endpoint health
- Monitor application performance and incident trends
- Transform and curate datasets
- Translate business goals into data and architecture requirements
Perks/Benefits
- N/A
Skills/Tech-stack
AI Agent | Access Control | Agile | Analytics | Azure | Azure Data | Azure Data Factory | Azure Synapse | Azure Synapse Analytics | Data Factory | Data Governance | Data Ingestion | Data Lakehouse | Data Lineage | Data Quality | Data Transformation | Data Warehouse | Databricks | IT Operations | IT Operations Management | ITSM | Intune | Lakehouse | Microsoft Fabric | NexThink | Operations Management | Power Apps | Power Automate | Power BI | Scrum | Semantic layer | Sentiment Analysis | ServiceNow | Synapse Analytics | Virtual Agent
Education
N/A
Roles
Analytics | Analytics Engineer | Architect | BI Developer | Data Architect | Data Engineer | Developer | Engineer
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