Technical Support Engineer - Elastic Cloud Storage
Tasks
- Apply systems analysis techniques
- Communicate and document case status
- Contribute knowledge base articles
- Create eServices content
- Deliver remote technical support
- Diagnose complex issues
- Escalate issues when necessary
- Maintain closed-loop communication
- Manage caseload priorities
- Mentor team members
- Participate in support forums and self service resources
- Provide coaching and informal training
- Resolve hardware and software problems
- Review and validate technical content
- Support 24x7 shift operations
- Use advanced troubleshooting tools
Perks/Benefits
Skills/Tech-stack
AD | Bash | Docker | FTP | FreeBSD | HTTP | ISCSI | LDAP | Linux | NFS | NIS | Networking | Packet Capture | Python | SMB | Scripting | TCPIP | Troubleshooting | Unix | VMware | Windows
Education
N/A
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