Senior Contact Center & AI Architect

Tasks

• Assess risks and compliance with information security teams
• Define and maintain contact center standards policies and guidelines
• Drive continuous improvement of services and architecture
• Drive onboarding and deployment of Webex Contact Center Enterprise
• Ensure consistency scalability and security
• Ensure secure scalable system architecture
• Evaluate and adopt new technologies
• Lead contact center transformation initiatives
• Lead contact center voice solution design
• Lead conversational AI solution design
• Maintain documentation and SOPs
• Partner with stakeholders to define solutions
• Translate business requirements into scalable architectures

Perks/Benefits

• Career development opportunities
• Diversity and inclusion
• Flexible work arrangements
• Healthcare benefits

Skills/Tech-stack

Agile | Calabrio | Call Studio | Cisco CUCM | Cisco Call Studio | Cisco PCCE | Cisco UCCE | DNS | Equinix Fabric | Equinix Fabric Interconnects | Fabric Interconnects | Firewall | Google CCAI | Infinitus FastTrack | Load Balancer | MS Teams | Proxy | Quality of Service | SD-WAN | SIP | Salesforce | Salesforce Service | Salesforce Service Cloud | Salesforce Voice | Salesforce Voice Connect | Service Cloud | TCP | Telemate | UDP | VXML | Webex | Webex CCAI | Webex Contact Center | Webex Contact Center Enterprise