Digital Insights and Analytics Senior Manager
United States - Abbott Park : AP06D, United States
USD 129K-258K Senior-level Full Time
Tasks
- Apply advanced analytics AI and predictive modeling for personalization
- Design and operationalize closed loop Voice of Customer program
- Develop data driven prioritization framework for CX improvements
- Drive adoption of CX metrics across business units
- Enable monitoring and reporting across digital channels and touchpoints
- Establish linkage between customer experience performance and business outcomes
- Govern Customer Experience Index methodology and reporting
- Influence stakeholders to drive CX best practices adoption
- Integrate Voice of Customer insights into marketing product and digital decisions
- Lead customer journey mapping to identify friction points
- Own Customer Experience Index development
- Partner cross functionally to measure impact of experience enhancements
Perks/Benefits
- Education benefit
- Free medical coverage
- Retirement savings plan
- Student debt program
- Tuition reimbursement
Skills/Tech-stack
Artificial Intelligence | Closed Loop | Closed Loop Feedback | Customer Experience | Customer Journey | Customer experience measurement | Customer journey mapping | Customer satisfaction | Data Analysis | Data Governance | Experience measurement | Google Analytics | Journey Mapping | Machine Learning | Marketing Analytics | Marketing Automation | Net Promoter Score | Predictive Analytics | Service Design | Voice of Customer
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