Digital Platform Analytics & Reporting Manager
Tasks
- Conduct customer journey analysis
- Design visualizations and journey maps
- Develop Customer Journey dashboards
- Document data processes
- Drive stakeholder adoption of analytics tools
- Identify abandonment points and high-effort journeys
- Implement best practices in KPI development and data quality
- Integrate insights into agent tools
- Lead analytics projects focusing on customer adoption and growth
- Maintain automated reporting solutions
- Present findings to stakeholders
- Standardize KPIs and reporting cadence
- Surface actionable insights
- Translate analytics into business recommendations
- Unify and validate data from multiple sources
Perks/Benefits
- 401k plan
- Dental insurance
- Medical insurance
- Paid Holidays
- Paid time off
- Pension plan
- Performance bonus
- Vision insurance
Skills/Tech-stack
Adobe Analytics | Customer Journey | Customer journey mapping | Data Modeling | Data Quality | Data Quality Management | Data Visualization | Data unification | Journey Analytics | Journey Mapping | KPI Development | Power BI | Process Documentation | Programmatic analysis | Quality management | SQL | Salesforce | Stakeholder Engagement | Tableau
Education
Roles
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