Director, Customer Success Engineering
Remote MA, United States
R
USD 200K-245K (estimate) Executive-level Full Time
Tasks
- Aggregate customer feedback into product roadmaps
- Align pre sales expectations with technical delivery
- Drive measurable customer outcomes
- Ensure success planning standards
- Evaluate customer telemetry analytics
- Identify account risks
- Increase platform consumption
- Lead customer success engineering strategy
- Maintain CRM hygiene
- Manage and mentor Customer Success Engineers
- Monitor customer health scores
- Optimize team utilization and capacity planning
- Own enterprise adoption plans
- Secure customer retention
- Serve as technical escalation point
- Support enablement and feature training
- Support upsell and cross-sell
- Translate technical success strategy into team objectives
Perks/Benefits
- Employee Assistance Program (EAP)
- Flexible time off
- Medical/Dental/Vision insurance
- Paid Holidays
- Paid parental leave
Skills/Tech-stack
AI Agents | AWS | Artificial Intelligence | B2B SaaS | CRM | Cloud Computing | Customer Success | Customer Success Operations | Data Science | Generative AI | Google Cloud | Jira | LLM | Language Models | Large Language Models | Machine Learning | Microsoft Azure | Predictive AI | Productboard | Python | R | Salesforce | Telemetry Analytics
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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