Director, Customer Success Engineering

Remote MA, United States R

USD 200K-245K (estimate) Executive-level Full Time

@ D...

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Found 1mo ago

Tasks

Aggregate customer feedback into product roadmaps
Align pre sales expectations with technical delivery
Drive measurable customer outcomes
Ensure success planning standards
Evaluate customer telemetry analytics
Identify account risks
Increase platform consumption
Lead customer success engineering strategy
Maintain CRM hygiene
Manage and mentor Customer Success Engineers
Monitor customer health scores
Optimize team utilization and capacity planning
Own enterprise adoption plans
Secure customer retention
Serve as technical escalation point
Support enablement and feature training
Support upsell and cross-sell
Translate technical success strategy into team objectives

Perks/Benefits

Skills/Tech-stack

Education

Bachelor of Engineering | Bachelor of Science | Master of Science

Roles

Regions

North America

Countries

United States

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