Director, CX Data Platforms & Action Systems
Tasks
- Align with enterprise data architecture
- Build data pipelines
- Define prioritization frameworks
- Deliver MVP solutions iteratively
- Design CX platform systems
- Detect data bias and reliability issues
- Develop data models
- Enable closed loop action
- Ensure analytics interpretability
- Ensure financial grounded outcomes
- Implement decision logic
- Implement journey analytics
- Integrate structured and unstructured data
- Own data quality and governance
- Translate customer signals into actions
- Unify Voice of Customer signals
Perks/Benefits
- 401k match
- Dependent care FSA match
- Gym and fitness reimbursement
- HSA contribution
- Medical/Dental/Vision insurance
- Paid parental leave
- Personal and healthcare financial literacy programs
- Remote work
- Tuition assistance
- Uncapped paid time off
- Wellness program incentives
Skills/Tech-stack
Agentic Systems | Analytics | Automation | Closed Loop | Closed Loop Analytics | Data Governance | Data Modeling | Data Pipelines | Data Quality | Data integration | Decisioning systems | Journey Analytics | Language Processing | Machine Learning | Natural Language | Natural Language Processing | Voice of Customer
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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