Director of Patient Outreach (Enrollment)
Tasks
- Build and develop team talent
- Collaborate with data analytics teams for decision making
- Create and track KPIs
- Develop scalable operational strategies
- Drive process improvement initiatives
- Educate and enroll new patients
- Ensure HIPAA compliance
- Lead outreach operations teams
- Lead projects using technology and automation
- Manage budgets and operational targets
- Manage performance and accountability
- Partner with hospital and clinic leadership
- Resolve team conflict using de escalation techniques
Perks/Benefits
- N/A
Skills/Tech-stack
Automation | Benefits Investigations | Budget Management | Change Management | Compliance Management | Contact center | Contact center operations | Data analytics | Financial assistance | HIPAA | Key Performance Indicators | Patient Financial Assistance | Patient enrollment | Performance indicators | Pharmacy operations | Process Improvement | Process Mapping | Specialty Pharmacy | Specialty Pharmacy Operations | Technology Implementation
Education
Bachelor of Business Administration | Bachelor of Engineering | Bachelor of Science | Doctor of Pharmacy | Master of Business Administration | Master of Healthcare Administration | Master of Science
Roles
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