Director, Patient Experience Data & Analytics

Remote, United States R

USD 125K-191K (estimate) Executive-level Full Time

@ E...

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Found 1mo ago

Tasks

Administer and optimize survey vendor platform dashboards queries and analyses
Coordinate survey program configuration testing and certification of data files
Deliver training and adoption for analytics tools
Design automated dashboards and self service reporting tools
Design predictive analytics for early patient dissatisfaction indicators
Design tracking systems for submission status errors and deadlines
Develop standardized enterprise reporting mechanisms
Develop technical documentation data dictionary and SOPs
Ensure data integrity scalability and reliability
Lead enterprise and market analytics identify trends and dissatisfaction patterns
Lead production and validation of survey data submissions
Manage CMS HCAHPS compliance and reporting
Manage audits for missing discharge dates delayed submissions and reporting failures
Manage governance and user access for survey platform
Oversee data lifecycle including collection validation analysis and reporting
Provide daily monthly and quarterly reporting to executives and boards
Standardize survey data architecture workflows and data feeds
Transform patient experience data into actionable insights
Upload performance scores to reporting platforms

Perks/Benefits

On-call support

Skills/Tech-stack

Education

Bachelor of Science | Master of Science

Roles

Regions

North America

Countries

United States

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