Director, Product Management – Digital AI Engagement

Tasks

• Align stakeholders around AI engagement vision
• Build and develop product management team
• Build telemetry and instrumentation
• Coach product managers on customer outcomes
• Define AI engagement strategy
• Define success metrics
• Drive digital engagement product evolution
• Drive evidence-based decision making
• Engage enterprise customers
• Establish AI native product best practices
• Evaluate portfolio performance using adoption metrics
• Foster experimentation and learning culture
• Identify lighthouse customers
• Integrate AI into customer journeys
• Lead cross functional roadmap alignment
• Monitor AI trends and assess relevance
• Operationalize AI at scale
• Partner with product marketing CSM and sales
• Present strategy to senior leadership
• Raise organization AI native product management capability

Perks/Benefits

• Annual bonus program
• Career development and mentoring
• Dental plan
• Employer pension scheme
• Flexible Fridays
• Hybrid work options
• Income protection
• Life assurance
• Paid Maternity Leave
• Paid paternity leave
• Paid volunteer time
• Private health insurance
• Wellness supports
• Work from home flexibility

Skills/Tech-stack

AI Product Development | Artificial Intelligence | CRM | CRM Integration | CRM systems | Conversational AI | Customer Journey | Customer Success | Customer journey mapping | Data Science | Experimentation | Generative AI | Go-to-Market Strategy | Go-to-market | Instrumentation | Journey Mapping | Market Strategy | Predictive Analytics | Product Development | Product Management | Product Strategy | Telemetry | Workflow automation