Director, Worksite Re-Enrollment
Tasks
- Collaborate with sales service and business teams
- Conduct root cause analysis and implement corrective actions
- Create development plans and provide feedback
- Develop process documentation and KPIs
- Develop re-enrollment strategy roadmap and timelines
- Drive customer experience enhancements using best practices
- Identify performance gaps using data and observation
- Lead coach and develop renewal execution team
- Maintain and grow relationships with producers
- Set performance expectations and weekly priorities
Perks/Benefits
Skills/Tech-stack
Cause analysis | Coaching | Cross-Functional Collaboration | Cross-functional | Customer Experience | Customer Experience Management | Dashboards | Data Analysis | Experience Management | Functional collaboration | KPI Tracking | Performance Management | Process Documentation | Renewal Strategy | Root Cause Analysis | Root cause | Voluntary Insurance
Education
Roles
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