Analyst Sr., Operational Performance & Analytics
Tasks
- Analyze actuals versus budget forecast accuracy and cost trends
- Analyze labor hours demand staffing and scheduling patterns
- Analyze voice of customer trends and guest journey pain points
- Build KPI architecture for executive reporting
- Build measurement and reporting mechanisms for operational management system
- Create labor productivity models and staffing benchmarks
- Develop and maintain performance dashboards and scorecards
- Ensure data quality documentation and reporting consistency
- Evaluate ROI payback and operating impact for investments
- Identify performance variance drivers and recommend actions
- Measure impact of continuous improvement initiatives and track value captured
- Prepare performance review materials and support governance routines
- Quantify queue performance capacity utilization and operational bottlenecks
- Support OPEX and CAPEX planning with forecasts and business cases
- Track improvement plan action items and progress
- Track savings opportunities implementation progress and benefits
Perks/Benefits
- 401k match
- Employee assistance program
- Employee discounts
- Health benefits
- Paid time off
- Professional learning and development resources
- Standby cruises
- Tuition reimbursement
Skills/Tech-stack
AI | Automation | Dashboards | Data Visualization | Data analytics | Excel | Financial Modeling | Forecasting | KPI Development | Labor Productivity | Labor Productivity Modeling | Payback Analysis | Power BI | Productivity modeling | Project Management | ROI analysis
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