Embedded Banking Support Analyst
Tasks
- Communicate with internal stakeholders and partners
- Complete monthly training on policies and procedures
- Coordinate issue resolution
- Create documentation for support processes
- Deliver fintech service requests
- Ensure compliance with regulatory requirements
- Ensure positive client experience
- Lead project planning and execution
- Maintain confidentiality of client and bank information
- Manage fintech support
- Perform root cause analysis
- Review support processes for improvement
- Support fintech application integration
Perks/Benefits
- 401k plan
- Company paid life insurance
- Dental
- Long-term disability insurance
- Medical
- Paid Holidays
- Paid leave
- Paid vacation
- Short-term Disability Insurance
- Vision
Skills/Tech-stack
Accounting | Banking Operations | Business Analysis | Cause analysis | Compliance | Documentation | Financial Services | IT Service Management | IT service | Integration Management | Issue Resolution | Process Improvement | Project Management | Root Cause Analysis | Root cause | Service Management | Stakeholder management | Technical Support
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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