Engineer II, Quality Analytics & Platform Insights
Tasks
- Analyze interaction analytics quality metrics and platform telemetry
- Analyze operational metrics to identify risks
- Build dashboards scorecards and automated reporting
- Conduct root cause analysis and provide data driven recommendations
- Develop analytics reporting and quality solutions
- Develop monitoring and observability dashboards
- Establish tagging metadata and measurement standards
- Maintain documentation for reporting dashboards analytics processes and quality configurations
- Optimize quality management capabilities
- Perform issue triage for quality tools reporting platforms analytics discrepancies and data integrations
- Validate AI enabled interaction analytics and quality automation
Perks/Benefits
Skills/Tech-stack
AI analytics | CRM | Cause analysis | Cursor | Dashboarding | Data Quality | Data Visualization | Data integration | Enlighten AI | GitHub Copilot | Interaction intelligence | KPI Reporting | Microsoft Copilot | Monitoring | NICE CXone | Nexidia | Observability | Operational reporting | Power BI | Quality Central | Quality management | Root Cause Analysis | Root cause | Sentiment Analysis | Tableau | Telemetry
Education
N/A
Roles
Analyst | Analytics Engineer | Data Analyst | Engineer | Quality Analytics Engineer
Regions
Countries
States
Related jobs
-
Senior Software Engineer, Head Tracking, Beam, AI/ML USD 174K-253K3D Imaging | 3D Tracking | Augmented Reality | C++ | Computer VisionSenior-level Full TimeSeattle, WA, USA; Mountain View, CA, …6h ago
-
Associate Cloud Data Engineer II USD 78K-97KAgile | Airflow | Apache Beam | BigQuery | Cloud ComposerOnsite workMid-level Full TimeAda, MI, United States, 4935510h ago
-
Staff Software Engineer USD 114K-178KAI Safety | AWS | AWS Bedrock | Agentic Systems | AirflowHealth insurance | Paid time off | Retirement contributionsSenior-level Full TimeSt. Louis, Missouri, US, 63103-235510h ago
-
Senior Cell Modeling & Analytics Engineer USD 140K-175K3D Modeling | Circuit modeling | D Q D V | Data Analysis | Data Visualization401k plan | Equity opportunities | Flexible time off | Medical, dental, and vision coverageSenior-level Full TimeBroomfield, Colorado or Burlingame, California15h ago
-
Product Data Analyst USD 130K-175KAmplitude | Dashboarding | Data Modeling | Data Quality | Data Validation401k | Dental insurance | Dependent spending account | Doordash credit | FSAMid-level Full TimeRedondo Beach, California, United States16h ago
-
Senior Bioinformatics Analyst USD 104K-120KBioinformatics pipelines | C# | C++ | Data Analysis | Data integrationSenior-level Full TimeNew York, NY, US, 1002117h ago
-
Forward Deployed AI Engineer (GenAI, AWS) USD 175K-200KAWS | AWS CDK | AWS Neptune | Amazon ECS | Amazon SageMakerRemote-friendly cultureSenior-level Full TimeNew Jersey17h ago
-
Staff Data Engineer USD 200K-260KApache Airflow | Apache Beam | Apache Spark | BigQuery | DBT401k plan | Dental insurance | Disability insurance | Equity | Flexible time offSenior-level Full TimeSunnyvale, CA17h ago
-
[C] Data Engineer, Safeguards USD 380K-485KAccess Control | Amazon Kinesis | Amazon Redshift | Apache Airflow | Apache SparkFlexible work schedule | Flexible working hours | Generous vacation | Parental leaveSenior-level Full TimeSan Francisco, CA | New York …17h ago
-
Staff Data Analyst USD 133K-180KData Modeling | Python | R | SQL | TableauFinancial benefits | Medical benefits | Other benefitsSenior-level Full TimeNovato, California, United States18h ago
-
Data Analyst CAD 71K-105KData Mining | Experimental Design | Optimization | Python | SQLCommuter benefits | Fitness reimbursement | Paid sick days | Paid vacation | Parental leaveMid-level Full TimeAustin, TX; Chicago, IL19h ago
-
Senior Data Engineer USD 126K-180KAmazon Kinesis | Apache Airflow | Apache Beam | Apache Flink | Apache Spark401k match | Bonus | Equity grant | Flexible time off | Health plansSenior-level Full TimeNew York, New York; Miami, Florida; … R20h ago
-
Senior Analytics Engineer USD 126K-180KAutomation | BI reporting | DBT | Data Modeling | Data Quality401k with company matching | Bonus | Equity grant | Flexible time off | Health plansSenior-level Full TimeNew York, New York; Miami, Florida; … R20h ago
-
People Analytics & Automation Specialist USD 131K-192KArtificial Intelligence | Automation | Business Intelligence | Compensation Management | Compensation benchmarkingCross-functional collaboration | Growth opportunities | In-office work scheduleMid-level Full TimeMiami, FL20h ago
-
P&C Analytics Sr Associate USD 80K-120KData Analysis | Data Communication | Data Dictionary | Data Integrity | Data TransformationSenior-level Full TimeChicago, IL, United States20h ago
-
Data Analyst II, Business Insights USD 131K-140KDBT | Data Pipelines | Data Visualization | KPI Development | Looker401k | Flexible PTO | Medical/Dental/Vision | Teladoc HealthMid-level Full TimeNew York City, New York21h ago
-
Senior Data Analyst, Business Insights USD 167K-210KDBT | Looker | Power BI | SQL | Snowflake401k | Flexible PTO | Medical/Dental/Vision | Teladoc HealthSenior-level Full TimeNew York City, New York21h ago
-
Data Analyst III, Reporting & Analytics USD 149K-160KAI Agents | Analytics automation | Business Intelligence | DBT | Dashboard Development401k | Flexible PTO | Medical, dental, vision plans | Teladoc HealthSenior-level Full TimeNew York City, New York21h ago
-
Data Analyst II, Reporting & Analytics USD 131K-140KBusiness Intelligence | DBT | Dashboarding | Data Visualization | SQL401k | Flexible PTO | Medical/Dental/Vision | Teladoc HealthMid-level Full TimeNew York City, New York21h ago
-
Senior Associate, Data Analytics and Risk Reduction USD 103K-174KAgile | Business Intelligence | Cause analysis | Cloud Computing | Control FrameworksSenior-level Full TimePhoenix, AZ, United States21h ago
-
Senior Manager, Compliance Operations & Analytics USD 175K-190KAI monitoring | Audit management | Automation | Compliance Monitoring | DashboardingHybrid work | Professional developmentSenior-level Full TimeFoster City21h ago
-
Lead Consultant Data Engineer (DHS) USD 138K-185KAWS | AWS Glue | Agile | Amazon EMR | Amazon RedshiftBonus eligible | Care Com Membership | Child and elder care days | Dental insurance | Employer contributed health savings accountSenior-level Full TimeArlington, Virginia, United States22h ago
-
AI Integrations Staff Engineer USD 150K-230KAI Models | Agent Harness | Agent SDK | Back-end | Back-end development401k contribution | Company retreats | Dental insurance | Employee referral program | EquitySenior-level Full TimeRemote R22h ago
-
Senior Data Analyst - Poker CAD 96K-135KA/B | A/B Testing | B testing | Data Mining | Data Visualization401k plan | Commuter benefits | Compassionate leave | Dental insurance | Employee stock purchase programSenior-level Full TimeAustin, TX; Toronto, Canada22h ago
-
Data Governance Specialist USD 109K-142KCompliance | Data Governance | Data Integrity | Data Management | Data QualityMid-level Full TimeSuitland, MD23h ago