Enrollment Communications Representative

Tasks

• Answer telephones
• Diffusing irate individuals
• Handle confidential information
• Maintain accurate records in Workday
• Manage ticketing system
• Oversee service schedules
• Perform data entry
• Provide customer service support
• Provide guidance on policies and deadlines
• Resolve inquiries and issues
• Respond to emails
• Respond to live chat
• Schedule appointments with academic advisors
• Solicit and document information for routing
• Troubleshoot online portal issues

Perks/Benefits

• Free access to athletics and arts events
• Paid Holidays
• Paid leave
• Professional development opportunities
• Retirement benefits
• Tuition reimbursement
• Tuition waivers

Skills/Tech-stack

Confidentiality | Customer Service | Data entry | Email support | Information Systems | Live chat | Multi Line Phone | Multi Line Phone Systems | Phone support | Phone systems | Spanish | Ticketing systems | Troubleshooting | Workday