Enrollment Communications Representative

Tasks

• Answer inbound calls and make outbound calls
• Assist students with application process and course registration
• Handle confidential information
• Maintain accurate records in Workday
• Maintain up to date knowledge of enrollment and student financial policies
• Provide customer service by phone email text and live chat
• Resolve issues independently and route to correct departments
• Schedule appointments with academic advisors
• Send and respond to emails and online inquiries
• Troubleshoot issues with online portals and systems

Perks/Benefits

• Free Access to Events
• Paid Holidays
• Paid leave
• Professional development opportunities
• Tuition reimbursement
• Tuition waiver

Skills/Tech-stack

Data entry | Email | Live chat | Multi Line Phone | Multi line phone system | Phone System | Text messaging | Workday