Executive, CRM, Data Analytics & Customer Experience
Singapore | Central Singapore | Vantage Automotive Center (SG01)
SGD 120K-240K (estimate) Executive-level Full Time
Tasks
- Analyze CRM and customer experience data
- Conduct mystery shopping
- Coordinate customer feedback across teams
- Ensure PDPA compliance
- Ensure data accuracy
- Identify improvement gaps
- Maintain customer databases
- Manage CRM programs
- Manage customer feedback
- Provide administrative and operational support
- Support NPS programs
- Support marketing and customer service events
- Track and close customer cases
Perks/Benefits
- N/A
Skills/Tech-stack
CRM | Customer Feedback | Customer Feedback Management | Customer database | Customer database management | Data Analysis | Data Quality | Database Management | Feedback management | Mystery Shopping | NPS | PDPA | Salesforce
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science | Diploma
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