Contact Center Platform Data Analyst
Greater Edmonton Area(Remote), AB
R
USD 83K-114K Entry-level Full Time
Tasks
- Analyze operational data to identify trends and opportunities
- Collaborate with technical teams on platform enhancements
- Communicate findings to stakeholders
- Define and monitor analytics and AI performance metrics
- Develop and automate dashboards and reports
- Drive continuous improvement initiatives
- Gather clean and maintain contact centre data
- Integrate data from CXone and ServiceNow
- Support service operations and collaboration
- Translate business queries into metrics and reports
Perks/Benefits
Skills/Tech-stack
AI for Data Summarization | Anomaly Detection | Dashboard Development | Data Analysis | Data Storytelling | Data Visualization | Data cleaning | Data integration | Data summarization | ELT | ETL | Incremental loading | JSON | Late Arriving Data | Outlier Detection | Power BI | Relational databases | Report Automation | SQL | Time-zone | Time-zone handling
Education
N/A
Roles
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