Senior Manager Digital Post Purchase and Fulfillment
Tasks
- Analyze cancellations and returns root causes
- Build predictive and diagnostic analytics
- Coach and develop analysts
- Convert insights into operational actions
- Create executive ready analytical narratives
- Create self service dashboards and automated reporting
- Define and govern KPI framework
- Define data requirements with data engineering
- Develop trusted datasets and data pipelines
- Establish metric governance and documentation
- Lead fulfillment analytics projects
- Measure order lifecycle performance
- Partner with operations product technology teams on performance standards
- Support experimentation with A B testing
- Translate operational and customer data into recommendations
Perks/Benefits
Skills/Tech-stack
AWS | Amazon Redshift | Anomaly Detection | Azure | BI Dashboards | Causal Inference | Causal measurement | Cause analysis | Data Lakes | Data Modeling | Data Pipelines | Data Quality | Data Warehousing | Databricks | Experimentation | Forecasting | Google BigQuery | Google Cloud | Inventory modeling | Looker | Machine Learning | Network Modeling | Optimization | Power BI | Propensity Modeling | Python | R | Root Cause Analysis | Root cause | SQL | Simulation | Snowflake | Statistics | Tableau
Education
Bachelor of Engineering | Bachelor of Science | MBA | Master of Science | PhD
Roles
Analytics | Analytics Manager | Data Science | Data Science Manager | Manager
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