Lead Data Analyst (Contact Center Operations)
Tasks
- Analyze feedback ratings and reviews to improve service quality
- Analyze network capacity identify gaps and recommend optimizations
- Develop advanced analytical models to improve network supply demand
- Ensure consistency in data analysis methodologies and share best practices
- Generate operational insights for service providers
- Implement real time dashboards and reporting for performance monitoring
- Lead testing and pilots for process changes and communicate results
Perks/Benefits
- 401k plan
- Company match
- Dental insurance
- Disability insurance
- Flexible time off
- Health insurance
- Life insurance
- Mental health benefits
- Paid Holidays
- Paid sick leave
- Parental planning benefits
- Tuition assistance
- Vision insurance
Skills/Tech-stack
Business Analytics | CRM | Dashboarding | Data Auditing | Data Modeling | Data Validation | Google Workspace | Performance Monitoring | Project Management | Relational databases | SQL
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
Roles
Analyst | Data Analyst | Lead | Lead Data | Lead Data Analyst
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