Lead Data Analyst (Contact Center Operations)

Remote R

USD 110K-135K Senior-level Full Time

@ A...

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Found 7d ago

Tasks

Analyze feedback ratings and reviews to improve service quality
Analyze network capacity identify gaps and recommend optimizations
Develop advanced analytical models to improve network supply demand
Ensure consistency in data analysis methodologies and share best practices
Generate operational insights for service providers
Implement real time dashboards and reporting for performance monitoring
Lead testing and pilots for process changes and communicate results

Perks/Benefits

Skills/Tech-stack

Education

Bachelor of Arts | Bachelor of Engineering | Bachelor of Science

Roles

Analyst | Data Analyst | Lead | Lead Data | Lead Data Analyst

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