Omnichannel Data Optimization Analyst
TX Dallas Greenville Office, United States
USD 71K-141K Mid-level Full Time
Tasks
- Analyze IVR and call center data
- Collaborate on AWS IVR migration
- Design metrics and dashboards
- Evaluate IVR performance gaps
- Identify call drivers for IVR self service
- Integrate IVR metrics across systems
- Measure IVR self service containment rates
- Perform callback analysis
- Provide root cause insights to partners
- Use natural language queries to find data trends
Perks/Benefits
Skills/Tech-stack
AWS | Call Center | Call center analytics | Data Analysis | Data Modeling | Data Visualization | ETL | Interactive voice response | Language Processing | Natural Language | Natural Language Processing | Power BI | Python | SQL | Snowflake | Voice Response
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
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