Federal Reserve Financial Services FedNow Service Fulfillment Senior Analyst
Atlanta, GA, United States
USD 140K-210K (estimate) Senior-level Full Time
Tasks
- Execute internal onboarding and maintenance tasks
- Execute operational tasks
- Facilitate shift left training for Level 1
- Identify gaps and create solutions
- Maintain documentation for knowledge and procedures
- Mitigate service risks with stakeholders
- Monitor FedNow Service
- Monitor customer success metrics and KPIs
- Perform backend operations billing accounting reconciliation
- Provide escalation support to Level 1
- Provide technical guidance on FedNow issues
- Recommend process standardization and automation improvements
- Review Federal Reserve documentation
- Support customer onboarding for FedNow updates
- Support customer service request fulfillment
- Support participant onboarding
- Support risk and compliance inquiries for audits
- Troubleshoot production incidents
- Verify and maintain participant profiles
Perks/Benefits
- N/A
Skills/Tech-stack
24x7 operations | Accounting | Billing | Customer Support Escalation | Customer support | Documentation | ISO 20022 | ITIL | Incident Troubleshooting | KPI Monitoring | Operational Monitoring | Participant Onboarding | Process Automation | Reconciliation | Risk Mitigation | Support escalation | Training
Education
Roles
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