(fluent English) AI Solutions Architect (Spain)
Barcelona, Catalonia, Spain - Remote
R
EUR 56K-88K (estimate) Senior-level Contract Full Time
Tasks
- Analyze support workflows and ticketing data
- Audit support operations
- Conduct client discovery sessions
- Create implementation roadmaps
- Deliver executive-ready recommendations
- Design workflow automation strategies
- Develop AI readiness assessments
- Evaluate customer support platforms
- Monitor emerging AI technologies
- Recommend AI automation solutions
Perks/Benefits
- Business hours schedule
- Health policy
- Inclusive international environment
- No time tracking requirements
- Referral rewards
- Remote work
- Self-development support
- Trust-based culture
Skills/Tech-stack
API Integration | Agent Assist | Artificial Intelligence | Auto Triage | Automation strategy | Chatbots | Customer support | Customer support operations | Freshdesk | Intercom | Key Performance Indicators | Language Processing | Machine Learning | NLP Ticket Classification | Natural Language | Natural Language Processing | Performance indicators | ROI analysis | Service Level | Service Level Agreements | Support operations | Systems Architecture | Ticket classification | Ticketing systems | Workflow Optimization | Zendesk
Education
N/A
Roles
AI | AI Solutions | AI Solutions Architect | Architect | Solutions Architect
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