Analyst, Client Experience & Optimization
Tasks
- Analyze intake volume issue categories SLA performance and workflow trends
- Conduct recurring trend analysis and root cause identification
- Coordinate cross functional workstreams and project plans
- Coordinate risk based operational initiatives from intake to resolution
- Create process documentation SOPs and workflow maps
- Develop and maintain operational dashboards and KPI reporting
- Identify manual or inefficient processes and propose improvements
- Improve data quality and reporting accuracy
- Lead small initiatives
- Support automation of manual reporting and tracking processes
- Support cross functional planning problem solving and readiness activities
- Validate route and track client impacting issues
Perks/Benefits
Skills/Tech-stack
Agile | Business Process | Business Process Mapping | Dashboard Development | Data Analysis | Data Quality | Jira | KPI Reporting | Microsoft Excel | Power BI | Power Query | Process Mapping | Project Management | Python | SLA management | SQL | Scrum | Tableau | Workflow automation
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
Roles
Analyst | Business Analyst | Data Analyst | Operations | Operations Analyst
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