Lead Analyst, Customer Service Analytics
Aix-en-Provence, France - Hybrid; Amsterdam, Netherlands - Hybrid; Berlin, Germany - Hybrid; London, UK - Hybrid
R
GBP 80K-95K (estimate) Senior-level Full Time
Tasks
- Analyze customer service data
- Conduct data-driven experimentation
- Create performance reports
- Establish and monitor KPIs
- Identify customer pain points
- Improve customer satisfaction metrics
- Manage resource allocation
- Mentor and develop team members
- Optimize operational workflows
- Present actionable insights to stakeholders
- Provide insights to guide workforce planning
- Recommend improvements based on statistically significant results
Perks/Benefits
- Further benefits depending on location
- Hybrid allowance benefit
- Hybrid work environment
- Referral bonus
- Regular team and social events
- Temporary work from abroad policy
Skills/Tech-stack
Artificial Intelligence | Customer Experience | Customer Service | Customer experience analytics | Customer satisfaction | Customer satisfaction metrics | Customer service analytics | Data Experimentation | Data Visualization | Experience Analytics | KPI Reporting | Looker | Python | SQL | Satisfaction metrics | Service analytics | Statistical Analysis | Workforce Planning
Education
N/A
Roles
Analyst | Data Analyst | Lead | Lead Analyst
Regions
Countries
States
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